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The Future of Work Interview
IBM IMPACT Talk in Las Vegas
What CEOs Want From Their CIOs / with IBM 
Watch Preview of
Extreme Keynote
Feedback from the
Extreme Keynote
View the 5 Game-Changing Screencasts on
Cloud Computing
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here, Chinese here)
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The Dot.Cloud keynote material form Cloudburst in the Netherlands
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The Business Technology (BT) rEvolution
 Watch the Intro. to Human Interactions
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Flat Overview!
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BPM OVERVIEW From some of our authors...
           

 

 

 

Our Books ...


 

This book is a concise report on the most noteworthy developments in artificial intelligence, a field of endeavor that’s been around since the 1950s. But now, with a breakthrough called “deep learning,” artificial intelligence is finally getting human-like intelligence. The AI redux, Cognitive Computing, is having a transformational impact on work and society as a whole.
    
     “Artificial Intelligence is likely to change our civilization as much as or more than any technology that’s come before, even writing.” —Brundage and  Bryson, Future Tense
     “The smart machine era will be the most disruptive in the history of IT.” — Gartner “The Disruptive Era of Smart Machines is Upon Us.” September 2013
[Description]


 

Using an innovative multimedia format, this book turns the inevitable alphabet soup of gamification terms into a gourmet delight with true business substance. Readers will no doubt find themselves exploring the book's concepts through the 60+ videos, articles and lectures cited with tiny URLs and smart phone QR Codes, all of which jump off the printed page to provide further insights from recognized experts. When well implemented, gamification can transform a work culture by cultivating deep emotional connections, high levels of active participation, and long-term relationships that drive business value.
[Description]

 


The rise of the Smart Process App is not just another platform shift. It will profoundly change how people live and work, and how companies operate. How do SPAs help? They are light weight and easy to change. They assume mobile media (smart phones and tablets). They use big data, analytics and human collaboration to predict events and drive actions. And unlike ordinary mobile apps, they integrate and leverage core business systems. The goal of Smart Process Apps is to improve this messy range of human-based activities. 
[Description]

 

 

The idea of having all the intelligence centrally managed and delivered is a challenging, if not impossible outcome. This book strives to provide insights and outline strategies for transforming current BPM approaches and technologies by harnessing distributed intelligence in the form of intelligent agent technology. Agent-oriented BPM (aoBPM) will allow BPM to take on all of what is expected of it as organizations accelerate growth and connect better with their customers, while providing greater agility and near real-time responses. The book provides a starting point that will help you know what is coming, and how to think about addressing it.
[Description] Click on book cover to learn more.

Thomas Edison said it famously, “Genius is 1% inspiration and 99% perspiration.” This hard-hitting book is all about that 99%--executing on  innovation in the 21st Century world of exponential and unpredictable change. The book, in an innovative multimedia format, provides an agenda for enabling innovation in your organization, and lays out a strategy framework for execution by harnessing the revolutionary business platform, the Cloud. Creativity and great ideas will always be important--but execution is all when it comes to business innovation. Thus, the book is an impassioned plea to reinvent innovation as we know it-- to rethink the fundamental assumptions we have about business innovation and innovate innovation itself.
[Description] Click on book cover to learn more.
 



Arthur believes that thinking about processes in the context of an ecosystem provides organizations the best opportunity to develop agile processes. The business process ecosystem consists of all the components that are required to develop, execute, measure, manage, and optimize a business process. The Business Process Ecosystem is the first book of its kind, in that it discusses business processes in the context of an ecosystem, and provides the detailed instructions on how to develop all the components of the business process ecosystem.
[Description]

 


What do CEOs now demand of their COOs? The reinvention of customer-facing processes for moments of truth.  The book asserts that the primary role of the modern COO should be that of delivering customer experiences that delight! While traditional back-office functions will certainly not go away, the book encourages COOs to pivot and also focus on the front office.
This expanded role is made possible by the many principles and technologies discussed in the book. This new-found ability to leverage smarter process management can transform your business into a dynamic, real-time, customer-driven enterprise.
[Description]


 

More than ever, success comes from a purpose beyond earning money. Success must be based on integrity, but how can we cherish integrity while facing fierce competition and office politics. The book helps to focus on self-development to the benefit of your environment, while being rewarded for your efforts. Apply the Samurai principles consistently and you may surprise yourself. Integrity is not naivety and kindness does not equal weakness. It is time to put the art back in the business and the Samurai back in the professional.
[Description] Click on book cover to learn more.

In the decade after publication of the seminal book, Business Process Management: The Third Wave, much has been written about BPM concepts and vision. Yet Zen Master Thich Nhat Hanh teaches us, “Once there is seeing, there must be acting. Otherwise, what is the use of seeing?” Finally, now comes the first real-world story that shares the lessons learned by doing the work of strategic BPM in one of the world’s largest organizations. Don’t just read this book; apply the hard-earned lessons in your organization.
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Description]
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There are some fierce new competitors on the block, ready to engage your company, and you personally, in extreme competition. In this riveting new book, Peter Fingar and his colleagues from around the globe sound a penetrating wake-up call to governments, companies, organizations, and individuals alike. Bringing great urgency to the book’s pages, Fingar makes it crystal clear that we are not on the brink of a great transition -- we've already crossed the threshold to a new economic world order. This thought-provoking book is the definitive guide to winning in the new age of global competition.
[Description] [Don't Miss the Wake-Up Call presentation!]

According to Jim Sinur, Vice President of Gartner, ''To say that we are living in interesting times is an understatement, and Peter has captured the essence of how business will work going forward. Dot.Cloud is both visionary and realistic in that each of the pieces of the vision have working examples today, but not woven together like in this writing."
Gregory Simpson, Chief Technology Officer of GE, remarked, ''Dot.Cloud isn't just about the Cloud; it's really about embracing change in the workplace. Peter's unique ability to pull all of these concepts together in an understandable fashion make this a business book for the future, and the future is now!'' [
Description]
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No one needs to know more about the business implications of Cloud Computing than C-level executives responsible for the future of their organizations, for the wow isn't just about technology, it s about the promise of on-demand business innovation. But even more than understanding this new wave, they need to act, and act now. Written by industry veterans with a combined leadership experience of over 100 years at the intersection of business and technology, Enterprise Cloud Computing provides strategic insights, describes the breakout business models and offers the planning and implementation guidance business and technology leaders need to chart their course ahead. [Description] Click on book cover to learn more.
 

Visualizing a business through architectural disciplines is not entirely new. Creating a business-friendly framework that allows business professionals to visualize and transform organizations, however, is a groundbreaking achievement! Business architecture is a blueprint of the enterprise that provides a common understanding of the organization and is used to align strategic objectives and tactical demands. Whether you are actively engaged in business architecture or just getting started, this book will allow you to take your efforts to the next level. Either way, the 21st century enterprise is about to take a new turn and this book leads the way.
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Description]
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The facilitation of knowledge work or what is increasingly known as "Case Management" represents the next imperative in office automation. The desire to fully support knowledge workers within the workplace is not new. What's new is that recent advances in Information Technology now make the management of unpredictable circumstances a practical reality.
There's now a groundswell of interest in a more flexible, dynamic approach to supporting knowledge work.  I think a sea change is coming in the process world. --Connie Moore, Research Vice President, Forrester. [
Description]
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The Chinese phrase for crisis consists of two words danger and opportunity. The current economic crisis marks the end of an era, and the start of a new one. During the current crisis we finally say goodbye to the 20th century and transit into the new, post-industrial economy with new economic pillars and the mixture with digital collaboration powered by ''cloud computing,'' the next generation Internet. This transition period offers tremendous opportunities for you!
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Description]
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This book is a guide to building information systems at the edge of chaos, that sweet spot for productive change, where front line workers have the capability to pursue their own solutions with minimal central control. The advent of "cloud computing" presents an unprecedented opportunity for organizations to revolutionize the way in which they build information systems, and in so doing, transform their business. This book focuses on the role of information systems, how they are built and how they are used to advance the well-being of an organization.
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Description]
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Houston, we've got a problem. Business process management is clearly recognized as the key to competitive advantage, especially during economic downturns. But the needed tools and techniques for process modeling and design have been arcane. Even worse, business people have been largely sidelined in process improvement initiatives due to the technical obscurity of the endeavors. This book uses a fast-paced novel format that is based on a real company that the authors guided through the process modeling process. In short, this book is about process thinking, and process modeling as the path to business innovation.
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Description]
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BPM big wins have been limited to a small cadre of process masters... but not anymore. Now everyone is just 7 steps away from process mastery.This book draws out the 7 steps that can help you master your processes. This book is your insiders' guide to making BPM work for you.
Whether you're seeking the insights to consistently achieve goals with BPM, looking to move yourself from moderate success to big wins, or wanting to keep hitting those process home runs, this book is for you.
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Description]
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After coauthoring two definitive books on the practical implementation of business process management, John Jeston is back. This time he provides insights specifically for business managers and senior executives. Making your business processes more efficient and effective does not mean your organization will be managed any better, as process performance advantages will dissipate over time. More is required. This book explores this more and shows how adopting a process focus can bring about a new way of managing that can help you meet the challenges of unexpected change. This book is about developing your organization's roadmap for the future - starting now! [Description] Click on book cover to learn more.
 

To succeed in today's dynamic, technology-enabled environment, you must be able to function in and through teams. Bioteams offers a vision of what successful teaming experiences look like in the interconnected world of the 21st century. Arguing that nature offers the best inspiration for creating effective teams, Bioteams offers solutions to the "command and control" shortcomings of the traditional organizational teams approach. Thompson describes key bioteaming implementation techniques based on tested, real-life applications, from Fortune 500 companies, to sports teams, to wikis. Bioteams is the innovative solution to your organizational challenges. But don't just read it--use it!
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Description]
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This book is for two audiences: huge multinational corporations (Big Fish) and small innovative companies (small fish). Sounds paradoxical? Not really. When you consider that innovation is the key to success in the 21st century, and that huge corporations like P&G and IBM are going to the ends of the earth seeking innovation, the picture comes into focus. Interestingly, in many sectors, small companies are also responsible for driving innovation and competition. The Virtual Enterprise Network creates a symbiosis, a living, mutually beneficial relationship among dissimilar organisms, where the participants, big and small, can thrive together in the 21st century world of extreme competition. [Description] Click on book cover to learn more.
 
This book is the complete guide for executives that want to win in the brave new world of total global competition. The relentless pursuit of efficiency no longer yields the profits it once did because it requires a level of business predictability that no longer exists. In our high change, global economy responsiveness now trumps efficiency. The agile enterprise is an organization that uses responsiveness to make profits from a hundred small adjustments every day and from occasional big wins as opportunities arise. Soon, those companies that cannot make money from a hundred small adjustments and some occasional big wins will hardly be profitable at all.
[Description] Click on book cover to learn more.
 

Thomas Friedman's runaway bestseller, The World is Flat, is dangerous.  By what it leaves out, it does nothing more than misinform the American people and our leaders. Aronica and Ramdoo show that the world isn't flat; it's tilted in favor of unfettered global corporations that exploit cheap labor in China, India and beyond. This concise monograph brings clarity to many of Friedman's misconceptions, and explores nine key issues that Friedman largely ignores, including the hollowing out of America's debt-ridden middle class. Refreshingly, you can now gain new insights into globalization without weeding through Friedman's almost 600 pages of ill-informed, grandiloquent prose and bafflegab. (Available in Simplified Chinese).[Read more...]

Not since Eliyahu Goldratt's 1984 breakaway book, The Goal (2 million in print), has such an intriguing business message been presented at the intersection of business and entertainment. Garimella separates the hype from the reality, arguing for the new mindset and corporate culture necessary to sustain a true process-oriented organization. Process management can enable innovation, address compliance, increase controllership, manage risk, improve customer-centricity, and ensure agility. He turns the inevitable alphabet soup of terms into a gourmet's delight with true business substance. Required reading for anyone wanting to succeed in the brave new world of total global competition. [Read more...]
 

What do your customers really want? "More for less," of course! They want more value, more service, more consistent delivery, more accuracy, and ever more responsiveness. And, they want to pay "less" for this "more," along with less hassle, less bureaucracy, and less sales pressure. There's no magic to providing more for less, but it requires a management mindset that's different from the norm --and that's precisely what this book is about. With clarity and insight, Spanyi has penned the definitive guide for business leaders who are determined to deliver more for less.
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Description]
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This landmark book heralds a breakthrough that redefines competitive advantage for the next fifty years. Don't bridge the business-IT divide: Obliterate it! The book is the first authoritative analysis of how third-wave business process management (BPM) changes everything in business and what it portends. While the vision of process management is not new, existing theories and systems have not been able to cope with the reality of business processes--until now. This book describes a radical, simplifying shift in process thinking and technology that utterly transforms today's information systems and reduces the lag between management intent and execution. 
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Description]
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This is a book about new sources of competitive advantage. It’s about time-based competition, and flawless execution of business strategy. In lieu of growth markets, and faced with growing uncertainty and global competition, companies must  change, or their competitors who reinvent the way they work will run circles around them. Why is it that, given two companies with approximately the same assets and number of skilled employees, they achieve completely different results? One struggles; the other grows profits. From where do those profits come? It’s about how work gets done, how companies do what they do. Though that may, at first glance, sound a little boring, Operational Transformation is the next frontier of business advantage. 
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Description]
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We are now witnessing a grand globalization of white collar work, outsourcing, offshoring and other new forms of extreme competition. Industry and national  boundaries have become a blur. All is changed, and no industry is exempt. Pioneering companies have already disrupted incumbents and come from nowhere to dominate their industries. Their secret sauce? Business process management (BPM). This book brings together some of the best minds to explore the role and value of BPM, and what it portends. In its pages you will find the essential discussions and insights, straight from the thought leaders. In Search of BPM Excellence is for those who want to sustain the success of their businesses in the midst of the current sea of change. Is your company ready for extreme competition?
[Description] Click on book cover to learn more.


British Computer Society Fellow, Martyn Ould, has written the groundbreaking book about a pioneering BPM approach and method. It provides a rigorous way of understanding the mass of concurrent, collaborative activity that goes on within an organization, giving you a solid basis for developing IT systems that actually support your business processes. It is about modeling organizational behavior in a way that is revealing and communicative, showing exactly what processes there are and how they interact. The architecture is derived from an understanding of what business the organization is in, rather than its current structure or culture. 
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Description]
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Despite advances in business automation over the past fifty years, the heart and soul of every organization is still its people—without whom the organization will stop dead in its tracks. Yet there is presently no complete way to manage the complex, continually changing work processes carried out by humans—and current work support technologies treat people as if they were cogs in a machine. Frankly, we need to do better. This landmark book combines insights drawn from biology, psychology, social systems theory, and learning theory with a deep understanding of business process analysis to form a complete theory of human work. ...
[Description]  Click on book cover to learn more.
 

You’ve no doubt seen or heard talk of "IT Doesn’t Matter" in the May 2003 issue of Harvard Business Review. It’s one of those rare pieces of Harvard-speak that will be heard around the world. As Information Week reported, "Carr’s unshakable belief [that IT is now a commodity] leads him to a conclusion that’s no doubt provocative, but also profoundly short sighted and dangerous." Has IT has reached the Winter of its life? Or is it Springtime, the season of growth for forward-thinking companies like GE, Dell, Wal-Mart and others determined to dominate their industries in the decade ahead? Read Smith & Fingar's critical analysis, and you decide. 
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Description]
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The world's leading companies now look outward to emphasize a deep understanding of their customers, and what it takes to make their customers successful.  These leading companies are intent on achieving Successful Customer Outcomes, everywhere, all the time. Thrive! discloses how you can learn and deploy these new ideas --immediately. This concise monograph is about realigning your organization for dramatic and immediate results in order to maintain your competitive edge in the new world of total global competition. Towers and McGregor show how you can hone your priorities and strategies by shifting from the old way, with its bear traps and cul-de-sacs, to the new mindset needed in the Age of the Customer. You will never think about business in the same way again.  
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Description]
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Seemingly simple ideas are often the most powerful, and the hardest to uncover. In the 20th century, it was Peter Drucker's Management by Objectives. In the 21st century, it's Management by Expectation.  Schurter reveals the simple, yet powerful, idea of defining your business, not in terms of the goods and services you provide, but in terms of "customer expectations."  Providing clear and actionable guidelines, along with examples from FedEx, Virgin Mobile, Best Buy and a budget airline, he explains what companies can do to increase the customer pipeline, convert higher percentages of that pipeline to profitability, and extend the duration of the customer relationship where profitability is at its peak.
[Description] Click on book cover to learn more.
 

Just as factory automation revolutionized manufacturing in the 20th Century, business process management (BPM) is poised to dramatically change the way 21st Century organizations conduct business and serve their customers. Although much has been written about the benefits of BPM, this is the first truly practical book that goes beyond the theory to provide an in-depth understanding of BPM and the way it changes the way organizations work. Unique to this book, readers who want to bring the concepts to life can request complimentary business process modeling and optimization software and examples for a hands-on BPM experience.
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Description]
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This book is best suited to those business leaders who have a burning desire to win. It's a book with a compelling message about the resurgence of business process thinking for competitive advantage. In an easy-to-read format, the book outlines why and how thoughtful CEO’s and leadership teams can manage enterprise business processes as the means to transform their good companies into great ones. Spanyi's book is a must read for business leaders searching for ways to manage the business in a more integrated manner by applying 21st century BPM techniques, thinking and technologies. 
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Description]
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The Internet makes possible an entirely new way of doing business and competing. Economic transactions become frictionless as they move from places to spaces. This book distills what management needs to be doing and thinking today to prepare their companies for the ride ahead. Now that doing business on the Internet is reaching the mainstream, it's no longer e-business or e-commerce --it's just business and commerce. The authors take the mystery out of the profound changes being ushered in by the ability to connect anyone-to-anyone or any computer-to-any-computer across the globe. The book signals the death of the e-hype and the beginning of the real work of building corporations that will thrive in the years ahead. 
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Description]
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This comprehensive guide takes a holistic view of business and technology, enabling CEOs, COOs, CTOs, CIOs and project development teams to move boldly into their post dot.bomb e-Business initiatives. Unique among the many books written about e-Business, this book addresses the requirements of large-scale, mission-critical applications where agility, scalability and reliability are essential. The book teaches, inspires action, and shares insight from the authors' pioneering work with Fortune 1000 companies including GE, MasterCard and American Express. It's the one reference business and technology practitioners need to map the road ahead -- and then act decisively! [Description] Click on book cover to learn more.
 

Software Product Management Essentials is a hands-on guide to help new product managers sift through the numerous tasks and responsibilities involved in this pinnacle job. The book is loaded with tips and example best practices to help even experienced product managers optimize their time and effectiveness. The book focuses on the unique challenges of being a Product Manager in a small to mid-sized software company. It provides a framework for the role of the Product Manager in an environment where there are few resources available to help in tackling the many things needed for a quality, on-time delivery of software. [Description]  Click on book cover to learn more.

 

 

                    

A sampling of comments about our authors' works:

"The book's unconventional presentation of short, crisp papers on all the essential topics makes it a must-read for the new generation of business and technology leaders."
--Scott McNealy, President and CEO, Sun Microsystems 

"This is truly a synthetic work. I strongly recommend it for anyone charged with implementing a reengineering program, or for that matter any major change in organizational direction." 
-- Professor Thomas H. Davenport, Business Innovation authority

"I figured that a book referring to 21st-century business models couldn’t be all bad. When I got to “The New Way of Competing: Value Chain Optimization,” I knew I had a winner.
In fact, it's another of those books that will become must-reads for all of us."
-- Tony Rizzo, Editor in Chief, Internet World 

 "I started to read Extreme Competition and I could not put it down until I finished it, except what was necessary to sustain life. I rarely take time to 'drink in' a book about business revolution, but this book has the potential to guide a change in the way we look at business."
--Jim Sinur, VP Distinguished Analyst, Gartner Research

"Fingar takes the normally fuzzy topic of innovation and gives it structure.
His suggestions for action are both practical and visionary."
--Patrick Whitney, Professor, and Director, Institute of Design, Illinois Institute of Technology

"Smith and Fingar present a provocative summary of today's debate over
whether IT has become a sunset industry" 
-- Leslie Walker, The Washington Post 

"A book this rich in big ideas defies adequate reviewing." 
-- Manyworlds.com 

"This book is required reading for everyone in a process-managed enterprise."
-- Robert Boulet, Former President and CEO, GE Capital IT Solutions Canada

"This book is a prerequisite read for executives searching for ways to
create an environment that enables sustained competitive advantage."
--Pat Paladino, Vice President, Canada Life 

Copyright 1989-2011 Meghan-Kiffer Press