|
Read the Cover Story
Order from
Amazon
There is only one boss. The
customer. And he can fire everybody in the company from the chairman on down,
simply by spending his money somewhere else.
--Sam Walton
What do your customers really
want? “More for less,” of course! They want more value, more service, more
consistent delivery, more accuracy, and ever more responsiveness --and, they want to
pay “less” for this “more,” along with less hassle, less bureaucracy, and less sales
pressure.
Unless you can provide your customers
with “more for less,” you can be assured they will find someone else who can,
and sooner rather than later. There’s no magic to providing more for less, but
it requires a management mindset that’s different from the norm—and that’s
precisely what this book is about. The findings in the 2004-2005 Mindset Study,
based on exclusive interviews with frontline executives, went into the making of
this book. With clarity and insight, Spanyi has penned the definitive guide for
business leaders who are determined to deliver more for less to their
customers and shareholders.
Andrew Spanyi’s More for Less is the best source of contemporary
thinking about business process management. It’s eminently clear and
practical, with nary a faddish or false word. This book is just what
companies need to improve their operations.
--Thomas H. Davenport
President’s Distinguished Professor, Babson College and Academic Director,
Process Management Research Center
The author has provided clarification on
how enterprise processes need to be closely aligned with a company's core vision
and business strategies in order to drive step change improvements in efficiency
and effectiveness. Spanyi's book helps to "connect the dots" for many leaders
who may be confused or not convinced of the value of integrating strategy,
processes, metrics, improvement projects, and IT into driving improved bottom
line results.
--Bill Cantwell
Vice President, Global Supply Chain, Air Products
Andrew Spanyi has done it again. I consider myself a seasoned facilitator of
improving the business using a combination of Quality strategies and tools.
When I read Andrew's book I found myself saying “I knew that” a lot. More
frequently I found myself saying, “I never thought of that.” His unique way of
focusing on Business Process Excellence and the numerous examples of ways to
measure your business is a must read.
--Jim Pearson
VP of Customer Quality and Six Sigma, EMC Corporation
Process is the competitive battleground of today, and how an organization
thinks about process, or process orientation, is the sustainable competitive
advantage for the 21st century. This book is a great combination of theory and
practical examples that can accelerate the development of this new way of
managing.
--Dr. Kevin McCormack
President, DRK Research
During the last
twenty years, the business process mindshare of business leaders has waxed and
waned. However, Andrew Spanyi has remained steadfast and compelling in
his advocacy of the central role processes play in revenue growth, cost
reduction, quality improvement, and time compression. Process improvement tools
are well-chronicled elsewhere;
More for Less adds
an important tile to the mosaic by describing why and how leaders can
use enterprise-wide process management as a strategic weapon.
--Alan Brache
Author
of How Organizations Work: Taking A
Holistic Approach to Organization Health
and co-author of Implementation: How to Transform Strategic
Initiatives into Blockbuster Results
and co-author of
“Improving Performance: How to Manage the White Space on the
Organization Chart."
Finally, a sensible book on the conversion to process thinking for managers.
Not only is it down to earth and filled with good examples, it recognizes that
sometimes what looks easy is hard to implement, due not to its complexity, but
to stubborn managerial mindsets. This book will help you change the mindset in
your organization.
--Allan R. Cohen
Edward A. Madden Distinguished Professor of Global Leadership, Babson College,
co-author, Influence without Authority
This thoughtful and persuasive book should be read by everybody in today's
process community. In addition, it's a well-structured and comprehensive
introduction to the power of process for anyone not familiar with this critical
perspective of business. This book puts process on the map.
--Steve Stanton
Independent speaker, author, and consultant. One of the pioneers of
process-centered innovation.
This important book will provide leaders with clear direction for their process
management initiatives. Spanyi has an amazing talent to summarize complex
issues, make convincing observations, and provide guidance. More for Less
may become one of the most important sources of knowledge for managers with a
desire to increase the process orientation of an organization.
--Dr. Michael Rosemann,
Queensland University of Technology, Brisbane, Australia
Andrew Spanyi hits
the mark in More for Less.
He nails the key elements of process management in today's business environment
and challenges accepted thinking previously assumed to be gospel in process
improvement circles. More for Less
is an excellent piece of work and a “must read” from one of the thought leaders
in the world of Business Process Management
--Stephen G. Smith
Senior Vice President & Managing Executive, Rummler-Brache Group
Table of Contents
PREFACE
1. MORE FOR LESS
2. THE POWER OF PROCESS:
SHIFTING CONVENTIONAL WISDOM
Strategy
Engagement
Leadership
Growth
Mergers and Acquisitions
Summary
Self Assessment Questions
3. THE ENTERPRISE VIEW
A Gap in the Literature
Creating a Framework for Action
Measuring What Matters
The Process Management Plan
Self-Assessment Questions
4. PROCESS DESIGN:
FROM PLANNING TO ACTION
Definition
Analysis
Design
Implementation
Management
Self-Assessment Questions
5. ORGANIZATION DESIGN
Fundamental Concepts
Traditional Structural Forms
The Horizontal Structure
Viable Alternatives
An Evolutionary Approach to Organization Design
There’s No “One Size Fits All”
Self-Assessment Questions
6. THE ROLE OF ENABLING TECHNOLOGY
The Business-IT Equation
Advances in Technology
What’s Needed?
Chapter 6: Self-Assessment Questions
7. MEASUREMENT
On the Concept of Balance
Beyond Balance
Chapter 7: Self-Assessment Questions
8. AN INTEGRATED APPROACH
Caterpillar Inc.
Xerox Corporation
What About Six Sigma?
What’s the Objective:
Customer Satisfaction or Cost Cutting?
Six Sigma is often deployed with a
functional/departmental bias
Heavy reliance on the Black Belt
Sub-optimal linkage and use of enabling technology
The Benefits of an Integrated Approach
Self-Assessment Questions
9. THE SEARCH FOR COMPETITIVE ADVANTAGE
What is Competitive Advantage?
The Role of Process Management
To What Extent Are These Concepts New?
What Does the Future Hold?
APPENDIX 1
THE JUDICIOUS USE OF
REFERENCE FRAMEWORKS
Developing an Enterprise Process View
Stimulating Thought on Measurement
APPENDIX 2:
A BUSINESS PROCESS ORIENTATION
SURVEY INSTRUMENT
RECOMMENDED READING
INDEX
About the Author
Andrew Spanyi
is
internationally recognized for his work on Business Process Management. He
has over three decades of management and consulting practice experience. He
has managed or consulted on over 130 major improvement projects and has
participated in the development and delivery of dozens of sales and
management training programs.
Andrew’s areas of practice leadership include Business
Process Improvement and Management, Strategy Clarification, Performance
Measurement, and Change Management.
He has delivered keynote speeches at conferences in North
America and Europe and has published articles with a broad cross-section of
print and e-magazines. He is a member of the research team at the Babson Process
Management Research Center, the chair of the education committee for The
Association of Business Process Management Professionals, and an editorial board
member with the BPM Institute.
He is the author of
Business Process Management is a Team Sport: Play It to Win!
Contact Andrew Spanyi at andrew@spanyi.com.
|
